FAQs & Order Cancellation, Refund
FAQs & Order Cancellation, Refund
1. Product Information
Q: Are the products original and brand new?
A: Yes, all products listed on our website are brand new and 100% authentic from trusted manufacturers.
Q: Do the products come with a warranty?
A: Yes, all our electronics products come with a warranty. The warranty period and terms are listed on the individual product pages. The warranty period and terms are listed on the individual product pages.
2. Ordering & Payment
Q: How do I place an order?
A: Simply add your desired product to the cart, proceed to checkout, fill in your details, and complete the payment.
Q: What payment methods do you accept?
A: We accept credit cards, debit cards and bank transfers. All transactions are secure and encrypted.
Q: Can I change or cancel my order after placing it?
A: If you wish to change or cancel your order, please contact our customer service within 24 hours of placing the order.
3. Shipping & Delivery
Q: How much does shipping cost?
A: Shipping costs vary based on product weight and destination. You can view the estimated shipping cost in your cart before checkout.
Q: How long does delivery take?
A: Standard delivery takes 5-7 business days. This option is not available right now but we are already working on it. Right now all the orders can be picking up in the store or the location selected during the process of buying online.
4. Returns & Refunds
Q: What is your return policy?
A: Customers can cancel order and refund before pickup the products within 30 days after order placement.
A: Customers can request return and refund if there is a problem with product not caused by user error and the product is in new condition, send us an email with order no. in email subject, reasons of return and also photos of product conditions. Return is upon our approval after receiving above information.
Q: How do I process a return?
A: Contact our customer service e-mail to initiate a return. Once approved, you’ll receive instructions on how to send the product back.
Q: When will I receive my refund?
A: Refunds are processed within 7-10 business days after we receive the returned product.
5. Customer Support
Q: How can I contact customer service?
A: You can reach us via email at: [email protected]
Q: Do you have a physical store I can visit?
A: Currently, we operate only online. However, our customer service team is always here to assist you with any questions.
